Privacy Policy

1. Introduction

ALLKA ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and protect information when you visit allka.shop or make a purchase from our store.

2. Data We Collect

• Account Information: Name, email, phone, shipping/billing address
• Order Information: Purchase history, payment details (processed by third-party providers)
• Technical Data: IP address, browser type, device info, cookies
• Communication: Messages sent to customer service

3. How We Use Your Data

• Processing and fulfilling your orders
• Sending order updates and shipping notifications
• Customer service and support
• Fraud prevention and legal compliance
• Marketing (only with your consent)

4. Legal Basis (GDPR)

If you are in the European Union, we process your data under these legal bases:

• Contract: To fulfill your order
• Legal obligation: Tax, accounting, consumer protection laws
• Consent: Marketing emails, cookies
• Legitimate interest: Fraud prevention, site analytics

5. Data Sharing

We do not sell your personal data. We share data only with:

• Payment providers (iyzico, Stripe, PayPal) — to process payments
• Shipping providers (DHL, UPS, FedEx, PTT) — to deliver orders
• Email/hosting providers — infrastructure services
• Legal authorities — when required by law

6. Data Retention

We retain your order records for 10 years for accounting and tax purposes. Marketing consent records are kept until you withdraw consent. Inactive accounts are deleted after 5 years.

7. Your Rights (GDPR/KVKK)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict processing
• Data portability
• Object to marketing
• Withdraw consent at any time
• Lodge a complaint with supervisory authorities

To exercise your rights, contact us at info@allka.shop.

8. Cookies

We use cookies for essential functionality (shopping cart, login) and, with your consent, analytics and marketing. See our Cookie Policy for details.

9. International Transfers

As a Turkey-based business serving global customers, your data may be transferred outside your country. We ensure appropriate safeguards under GDPR Article 46.

10. Security

We use SSL encryption, secure password hashing, and limited access controls. However, no method of transmission is 100% secure. Report suspected breaches to support@allka.shop.

11. Children

Our store is not intended for users under 16. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this policy. Significant changes will be notified via email or site banner. Continued use after changes constitutes acceptance.

13. Contact

Questions about this policy? Contact us:

• Email: info@allka.shop
• Data Protection Officer: support@allka.shop